The player from the United Kingdom had been able to deposit and withdraw smaller amounts from the casino but then struggled to withdraw a £700 win. The player’s account had been fully verified, but his withdrawal attempts kept getting cancelled. After the player had communicated with the casino through chat, the casino processed the payment.
Player’s withdrawal has been delayed due to incorrect banking credentials.
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Player’s account has been closed after a verification issue.
The player from the United Kingdom had deposited £25 with Jokabet but was unable to withdraw their funds because the UK was restricted on the site. The player requested the return of the initial £25 deposit and the cancellation of a duplicate £25 deposit that was pending. The complaint was rejected as the player failed to respond to our messages and questions, preventing further investigation. The player from the United Kingdom had deposited £25, met the wagering requirements, and attempted to withdraw £31, only to be informed of a policy change to a £100 minimum withdrawal. We requested further information and screenshots from the player, but he did not respond to our messages.
Player believes that their withdrawal has been delayed.
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As a result, without the necessary information to proceed, we had to reject the complaint. The player from Spain had deposited over €3000 in a week, won over the weekend, and attempted withdrawals of €700 and €2890. Despite verifying his account, including sending a bank statement, jokabetcasino.org his account was suspended, and his withdrawals were pending. Additionally, there had been duplicated charges amounting to €470 in his bank account. The issue was resolved as the player confirmed receipt of the last withdrawal and the return of the overcharged money.
Player receives no reply after account issues.
The complaint was marked as resolved after the player confirmed they were content with the situation. The player from the United Kingdom had made a withdrawal on 19th March, which had been cancelled. After verification, the payment had been technically accepted but had not been received.
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- Despite meeting the wager requirements, the casino removed £1.1k due to a maximum win limit, a rule unknown to the player.
- However, due to the player’s lack of response to our messages and questions, the complaint was rejected.
- However, despite extending the response time, the player failed to provide further details.
- Despite having waited for over 10 weeks, he had received no response from the casino via email or live chat.
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- The player from the UK had managed to open an account and deposit money at a casino, despite being registered with Gamstop UK.
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Player faces document rejection issue.
The player from the United Kingdom faced multiple issues withdrawing money from Ninewin casino, including cancellations of withdrawal requests and repeated requests for bank details. After depositing around £4,000 to £5,000, he was still waiting to recover approximately £1,180, while his account had been closed. The player eventually received £1,131 of his winnings, with the missing amount attributed to potential currency exchange and transaction fees. The issue was marked as resolved by the Complaints Team, who confirmed that the majority of the amount had been received. The player from the United Kingdom had experienced delays with a withdrawal from an online casino.
Languages and customer support options
Yes, Jokabet Casino offers a mobile app, providing players with a convenient and seamless gaming experience on the go. The app is designed to be user-friendly and replicates the full functionality of the desktop version, allowing you to enjoy all your favorite games anytime, anywhere. The player had initially submitted a complaint about the slow withdrawal process at the casino. However, it was discovered that the casino had begun paying the player in increments due to their withdrawal limits. The player confirmed that they had received several payments and had £30,000 left to withdraw, but the casino’s monthly limit had been reached. The player was advised to wait until the next month to withdraw the rest.
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The player from the United Kingdom had won £1703 on Jokabet, but her account was disabled, and despite providing the required documents, the casino refused to process the withdrawal. As a Curacao eGaming licensed casino, we maintain high standards of customer service, ensuring that all your gaming-related queries are handled professionally and efficiently. Whether you need help with account verification, deposits, withdrawals, or general gaming questions, our support team is here to help. Our support team provides assistance in English and delivers prompt responses through all channels. The live chat feature offers the fastest response times, connecting you with a support agent within minutes. For more detailed inquiries, our email support ensures thorough assistance with comprehensive solutions to your questions.
We had advised the player to contact his payment provider for further investigation as the casino had limited ability to intervene in this case. The process was expected to take around a month and we had decided to keep the complaint open during this period. The player stopped responding to our questions and comments, so we ended up rejecting the complaint.
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- From looking at the latest information on the official site, we found that there was no separate welcome bonus for sports bettors.
- The player from the United Kingdom had experienced difficulties withdrawing funds from Jokabet due to a lost credit card linked to his casino account.
- The player confirmed that they had received several payments and had £30,000 left to withdraw, but the casino’s monthly limit had been reached.
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- This is a one-time requirement that helps us maintain a secure gaming environment and comply with UK regulations.
- The player’s last interaction with the casino was unsatisfactory, with the casino ridiculing his mental health condition.
The list of the hottest titles already displays a lot of diversity in terms of themes and features. This was a good starting point for us before we took a deep dive into the thousands of slot games listed. We confirmed with the support team that there is no sports registration bonus right now.
Player’s withdrawal has been delayed.
Jokabet has an official licence, we offer more than 6,000 games, and we quickly process withdrawal requests. The player from the United Kingdom had submitted a withdrawal request less than two weeks prior to contacting us. The withdrawal was initially canceled twice by the casino, prompting the player to contact support.
Player’s account has been closed without reason.
The remaining funds were subsequently credited to the player’s account, with a minor shortfall of 15p, which the player accepted. The player from Georgia submitted proof of address and a selfie with ID, successfully verifying the account. However, after attempting to withdraw funds, the account was unexpectedly suspended, and efforts to contact support were unsuccessful, leading to the account being disabled. The Complaints Team contacted the casino, which confirmed that the account had been closed due to an administrative decision but initiated a refund process.
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Register on Jokabet today to experience the first-hand benefits of the platform. In the casino gaming section, there are a thousand and more casino games from providers like BGaming, Evolution, Pragmatic Play, and Play’N Go, among others. Sign up as a new player on Jokabet and enjoy generous bonus offers for casino or sports gambling. The player from the UK had won money at Jokabet but was informed he couldn’t withdraw the winnings due to a violation of terms and conditions related to playing from a restricted country.
Follow the link provided to verify your account and complete the registration process. This section will guide you through the necessary steps to register on the Jokabet platform. Apart from traditional sports and eSports, this platform also covers virtual disciplines, so you can bet on your favourite events even during the off-season. Even though there are also Baccarat, Poker, and Teen Patti games, they were not featured in the main lobby. From what we saw, the largest wager accepted was 10,000 EUR, even for games that accepted 0.10 EUR bets. The intuitive interface ensures that players can easily navigate the dashboard and find all the information they need.
Eventually, the casino processed the withdrawal successfully, and the player confirmed receipt of the funds. The player from the UK had managed to open an account and deposit money at a casino, despite being registered with Gamstop UK. Her account had not been verified and it had been closed before she could check the remaining balance. The casino had promised to send her the remaining balance but made no mention of a refund. Despite a gambling block on her bank account, transactions were allowed due to the merchant not correctly identifying themselves as a gambling entity.
At JokaBet, we prioritize transparency regarding our operational status. While we operate under a Comoros-based license through Anjouan Gaming, we’re actively working to expand our licensing portfolio to better serve our UK players. We encourage you to review our complete terms and conditions for the most current licensing information. As a new player, you’ll receive our welcome package of up to £450 plus 250 free spins, with a competitive 35x wagering requirement. We’ve designed our loyalty program with three distinct levels, offering enhanced rewards and exclusive tournament access as you progress.
We, the Complaints Team, had identified that the UK was indeed listed as a restricted country in Jokabet’s terms and conditions. We had asked the player if he had used a VPN to access the casino and what country was selected in his casino profile. However, before the player responded to these queries, he informed us that the casino had paid him in full. The player from Spain reported a malfunction with the “Big Boss Wheel” roulette, where he had been awarded a prize of $7,000 but only received €10 in his balance.
The player from the United Kingdom won a jackpot of £17,500 a few weeks ago but was unable to withdraw the winnings despite completing the verification process. We attempted to gather more information from the player to investigate the issue. The player from the United Kingdom had made multiple deposits and placed a bet but was unable to access the casino due to messages indicating that his country was not allowed. The issue remained unresolved as the player did not reply to the Complaints Team’s inquiries, which led to the rejection of the complaint.
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- The Complaints Team had marked the complaint as ‘unresolved’ and had advised the player to contact the Curacao Gaming Authority for further assistance.
- The player from the United Kingdom had trouble with a withdrawal, as the casino would not pay out.
- The player did not respond to further inquiries from the Complaints Team.
- Upon review, it was confirmed that the player had placed several bets exceeding the allowed amount, leading to the rejection of the complaint.
- The player from the United Kingdom had requested a refund for net deposits due to potential gambling addiction.
He sought a refund due to breaches of terms and responsible gambling practices. The complaint was rejected due to the player’s lack of response to inquiries, which prevented further investigation. Whether you’re playing on your phone or tablet, you’ll enjoy the same high-quality gaming experience with stable connections and responsive design. Our mobile platform supports all payment methods and account features, ensuring you never miss out on any gaming action while on the go.
When reviewing and assessing Jokabet Casino, our independent casino review team has weighed its advantages and drawbacks following our casino review methodology. For cryptocurrency transactions, we process withdrawals using the same cryptocurrency you used for deposits. All crypto withdrawals are subject to the same processing timeframes as traditional payment methods. We prioritize user security and ensure that all personal data is encrypted to protect your privacy. Once the necessary fields are filled in, players will need to verify their email address to complete the registration process. After that, you’ll be ready to explore the wide range of gaming options Jokabet Casino has to offer.
For both new and seasoned players, the casino is an appealing option because of its competitive promotions, which include bonus codes, free spins, and no deposit bonuses. Jokabet is adequately licensed and controlled, guaranteeing a secure and pleasurable gaming experience with an emphasis on fair play and security. It is impossible to claim bonuses or play casino games without making payments.
Despite having been a fully verified member for six months and having deposited over £800, he was unable to access his account or verify his current balance. The casino had been unresponsive and had not provided any updates or information about their license. The player’s last interaction with the casino was unsatisfactory, with the casino ridiculing his mental health condition.
Although partial refunds had been received, £3,473.46 remained outstanding, and the casino had stopped responding. The issue was resolved after the player confirmed receiving the pending refund. The player from the United Kingdom had requested a withdrawal less than two weeks before submitting this complaint. The Complaints Team had contacted the casino regarding the issue, and it was found that the player’s withdrawal had been rejected due to an incorrectly entered sort code. However, the player successfully received the payment within 5 business days after reinitiating the withdrawal.
Despite meeting the wager requirements, the casino removed £1.1k due to a maximum win limit, a rule unknown to the player. After communication and review of all the necessary details/evidence and the explanation from the casino, the complaint was marked as resolved. The player from the United Kingdom had tried to withdraw his money three times but each transaction was cancelled by the payment system. Despite reaching out to live chat, he had had no success and received conflicting information regarding bank details. After reviewing the player’s case, we reached out to the casino for clarification.
Our platform employs advanced SSL encryption technology, the same level of security used by global financial institutions, to protect user data. This ensures that all personal and financial information is safeguarded during transactions. Jokabet Casino takes pride in offering a selection of original slots that are exclusive to their platform. These custom-designed slots feature unique themes, innovative bonus features, and high-quality graphics, providing a distinctive gaming experience that can’t be found anywhere else. Whether you’re into classic fruit machine styles or more modern, story-driven slots, Jokabet’s original creations cater to a wide range of tastes. These games are crafted to keep players engaged with fresh content and exciting gameplay that stands out in the crowded world of online slots.
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